Following your recent report on the launch of the Legal Services Complaints Commissioner's consumer board (see [2006] Gazette, 9 February, 3), would it be possible for the Law Society to use its influence with the government to ensure that whichever body deals with complaints concerning legal services provided in the future by banks and supermarkets, also includes in its membership a 'director of market transformations', at least two 'leading academics', a 'head of risk', a countess 'who has a long history of charitable fundraising', and, er, 'a solicitor who left practice in 1974 to become a film producer'? Ideally, this body should not include anyone with current experience of high street private practice.

Christopher White, Milne & Lyall, Bridport, Dorset