Shut Up and Pay Up
The comment of Baroness Ashton for the Department for Constitutional Affairs that, 'One expects that most of the complaints that get as far as the [proposed] office for legal complaints will have some merit; otherwise they should have been provided for in-house and resolved' is both breathtaking and illuminating (see [2007] Gazette, 1 March, 3). It is also wrong.
What it demonstrates is a crass assumption that complaints are always justified. While I accept that many are justified, some complaints cannot be settled in-house simply because they have no justification, but the complainant will not accept it.
It is ironic that on the front page of the same Gazette, the Solicitors Regulation Authority appears to be complaining about solicitors mounting 'aggressive defences'. The message to the profession is clear: 'Never mind fair play, shut up and pay up.'
Peter Evans, Hugh James, Merthyr Tydfil, Mid Glamorgan
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