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I'm slightly sat on the fence here.
My starting position is that I do not believe that there should be different rules for litigants in person.
However, we are Officers of the Court and had I been in BLM's shoes I would have responded to the Claimant (before the service period had elapsed seeing as I had actually received the papers) and simply told him that he had not served the proceedings correctly.
I don't believe that I would then have gone out of my way to explain to him chapter and verse what he had done wrong but advised him to take legal advice if he was unsure of his position.
This, though, all depends on what BLM's instructions were from their client - who knows what advice BLM gave to their client and what they were told to do (even if they were aware of the actual service issue until after the event and someone then woke up to the good news)!