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"which draws a significant proportion of its income from personal injury work, sees the reforms in the market as an opportunity, buoyed by automated systems in the pipeline for handing claims"

So even with this and when further redundancies start we are expected to feel sorry for the staff who refuse to accept the obvious.
How can you spin millions of pounds of loss into something positive is all we hear about from this firm.
If S&G was an animal it would have been put out of its misery years ago, no sympathy for any staff who continue to work there