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Re Curtis Lewis - I agree entirely with what you say about the value of some timely and common sense intervention on behalf of vulnerable people, but playing devil's advocate, do you actually need a lawyer to do this? certainly, if things develop to formal hearings, a lawyer will be of benefit but when I was studying, I volunteered at the CAB and these sort of interventions were well within our remit. So, as a tax-payer, why should we pay for a service that is not actually necessary across the board?