This week’s award for stating the bleeding obvious goes to HM Courts & Tribunals Service, which declares in its latest annual report that ‘we’re all human’.
HMCTS was discussing its new approach to communications, ‘the human voice of justice’. Based on three commitments, HMCTS says it will listen to you, explain everything clearly and guide you. ‘It’s a useful approach we are starting to apply every time we communicate – whether it’s when we speak, write or connect with the people who use our courts and tribunals, or the people we work with.’
Useful indeed, but what was HMCTS doing previously? Or has it been so entrenched in digitising as much of the justice system as possible that it’s forgotten how humans interact in the flesh?