Features – Page 15
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FeatureHow To: serve your customers
DBS Law recently gained the Customer Service Excellence standard, becoming one of the first private sector organisations to do so.
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FeatureWeather Eye
Law firms are in a ‘unique’ position to influence employees, suppliers, clients and policymakers on climate change, according to Law Society chief executive Desmond Hudson.
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Private Client: a new quality standard
Last week, Law Society chief executive Desmond Hudson formally launched the Society’s new accreditation scheme for wills and inheritance work
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FeatureCase fee decisions
We all like to complain. There is probably somebody sat nearby in your office complaining about something right now.
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FeatureDoes the Legal Education and Training Review live up to its billing?
There is one quote in the long-delayed Legal Education and Training Review report that gives the game away
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Will overhaul of PII regulation soften up the market?
The shake-up of solicitors’ professional indemnity insurance has been protracted.