Practice management – Page 21
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OpinionTackling small firm pay gaps
Smaller law firms may need structural change to close pay gaps and secure partner succession.
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OpinionOnline reviews are old hat
LSB excitement about online reviews for law firms is quaint and mistaken. Clients now ask their networks for recommendations.
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FeatureHow to: Close a pay gap
The underlying reasons for pay gaps measured by gender, race, ethnicity or disability are complex. All the more reason to start addressing them.
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Opinion'Thank you for holding': Why law firms need their PAs back
With the novelty of the pandemic wearing thin, clients expect pre-Covid levels of courtesy and customer service.
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FeatureKicking up a storm
In a year of eye-watering PII premium increases, solicitors are entitled to grumble, Jonathan Rayner finds – even if they can’t agree on a solution.
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OpinionPulling in the punters
Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms | Susan Saltonstall Duncan
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OpinionLaw firms, regulation and culture
There could be uncomfortable times ahead for firms that do not think of their culture as a potential regulatory risk.
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OpinionCore strength: how firms can benefit from outsourcing
Outsourcing of Core Legal Service Functions: How to Capitalise on Opportunities for Law Firms | Clark Norman
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FeatureAn employer’s role in tackling domestic abuse
A number of changes to a firm’s internal processes can be made to offer support for people taking steps to leave an abusive relationship.
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OpinionRemote supervision – training in 2021 and beyond
Starting out: In the past year, we have had to adopt new ways of working.
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FeatureHow to: Keep clients close
Business development and contact-building have barely been possible in-person for over a year. But, as Eduardo Reyes discovers, that has not stopped imaginative law firms from keeping clients engaged and entertained – and a hybrid approach looks here to stay
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NewsRemote hearings ‘fragmented’, say civil court users
Civil court users have criticised the use of remote hearings as ‘fragmented’ and inconsistent, calling for improvements as the pandemic abates.
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NewsBar chief vexed by super-regulator’s mission creep
The Bar Council has suggested that the Legal Services Board is exceeding its remit, citing the super-regulator’s ‘surprising’ plans to reshape the justice sector.
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NewsFirms finalise office return plans
Top City firms are cautiously preparing to fully reopen their offices next month, with desk-booking apps, flexible working pilots and weekly team meetings.